You don't have a size problem. You have a fit problem.
Returns have become a costly norm in fashion retail, often seen as an unavoidable consequence of online shopping.
Most brands assume returns happen because customers pick the wrong size. So they invest in size recommenders and optimize product pages.
That helps. But it doesn’t solve the real problem: how the product actually fits.
Data shows it clearly: the real issue isn’t size confusion. It’s inconsistent fit.
For a product retailing at €100, brands pay the price of an average of €32.50 in lost profit margins due to fit-related inefficiencies. And yet, most brands are still trying to fix the problem at the end of the purchase journey.